1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the platforms and services provided by SerumGlobal Limited ("SerumGlobal", "we", "our", or "us"), including AssurvoEdge, AssurvoPortal, AssurvoPulse, AssurvoVoice, Health Facility EMS, PredictIT Verticals, and the Election Management System (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
2. Accounts and Access
To use the Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to:
- Notify us immediately of any unauthorised access to your account
- Ensure that all users accessing the Services through your account comply with these Terms
- Not share account credentials with unauthorised individuals
- Not create accounts through automated means or under false pretences
3. Permitted Use
Subject to these Terms and payment of applicable fees, SerumGlobal grants you a limited, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes. You may not:
- Copy, modify, or distribute the Services or any portion thereof
- Reverse engineer, decompile, or disassemble any part of the Services
- Use the Services to develop a competing product or service
- Sublicence, sell, resell, or otherwise transfer your rights to the Services without prior written consent
- Use the Services to transmit unlawful, harmful, or fraudulent content
- Circumvent or disable any security features of the Services
4. Your Data
You retain ownership of all data, content, and information you submit to the Services ("Your Data"). By using the Services, you grant SerumGlobal a limited licence to process Your Data solely to provide and improve the Services. We will not access, use, or disclose Your Data except as described in our Privacy Policy or as required by law.
You are responsible for ensuring that Your Data does not violate applicable laws or third-party rights, and that you have all necessary rights and permissions to submit it to the Services.
5. Fees and Payment
Access to certain Services is subject to fees as set out in your subscription agreement or order form. Unless otherwise agreed:
- Fees are billed in advance on a monthly or annual basis
- All fees are non-refundable except as expressly stated in these Terms or required by applicable law
- We may update pricing with 30 days' written notice
- Late payments may result in suspension of access to the Services
6. Intellectual Property
SerumGlobal and its licensors retain all rights, title, and interest in the Services, including all intellectual property rights. Nothing in these Terms grants you any rights to SerumGlobal's trademarks, service marks, logos, or trade names. Any feedback or suggestions you provide about the Services may be used by SerumGlobal without obligation to you.
7. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Each party agrees to use Confidential Information only to exercise rights and fulfil obligations under these Terms and to protect it with at least the same degree of care used to protect its own confidential information.
8. Availability and Support
We strive to maintain high availability of the Services and will use commercially reasonable efforts to provide scheduled maintenance notices in advance. However, we do not guarantee uninterrupted access and are not liable for downtime resulting from circumstances outside our reasonable control.
Support is provided according to the terms of your subscription plan. Enterprise clients receive dedicated support as outlined in their service agreements.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SERUMGLOBAL DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERUMGLOBAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES. SERUMGLOBAL'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless SerumGlobal and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, Your Data, or your breach of these Terms.
12. Termination
Either party may terminate these Terms upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of notice. SerumGlobal may suspend or terminate your access immediately if we reasonably believe your use poses a security risk or violates applicable law.
Upon termination, your right to use the Services ceases immediately. We will retain Your Data for 30 days after termination to allow for export, after which it will be deleted in accordance with our data retention practices.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Jamaica, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Jamaica, unless otherwise agreed in a separate written agreement.
14. Changes to Terms
We may modify these Terms at any time. We will provide at least 30 days' notice of material changes. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.
15. Contact
Questions about these Terms should be directed to: